Troubleshooting

Most issues clear up with a couple of quick steps.

Video is buffering

1. Check your internet connection speed.
2. Lower the playback quality if your connection is slow.
3. Close other apps or devices using the same network.
4. Restart the app and try again.

I can’t log in

1. Check your username (not your email) and password — they are case-sensitive.
2. Using a Jellyfin app to reach Silo? Remember the #profile and #pin tricks — see Log in with Silo.
3. Make sure you are using the latest version of the app.
4. Still stuck? Contact support from piratefin.com.

Playback won’t start

1. Refresh the page or restart the app.
2. Clear your browser cache if you’re on the web.
3. Try a different device to narrow down the problem.

Search isn’t finding a title

See How to search for tips. If a title still doesn’t appear, it may not be available from your connected sources.